Exchanges First. Always.

Keep it timeless

ELIGIBILITY

We accept return or replacement requests only if:

We accept return or replacement requests only if:You receive an incorrect product (wrong size, color, or design)There is a defect in the fabric or printThe item was damaged in transitPlease note: Minor color variations due to lighting or screen brightness are not considered defects.Sale items are final and cannot be returned or exchanged unless damaged.
CONDITION FOR RETURN

To be eligible for a return or exchange

The item must be unused, unwashed, and unworn, with all original tags intactIt must be returned in the same condition it was received — including original inner and outer packagingWe recommend taping the box securely to avoid damage during transit Returns may be declined if outer packaging is missing or compromised.Customers are responsible for return shipping costs.
Reporting an Issue

If your order is incorrect, incomplete, or damaged

Do not accept the package if it appears tampered with.Record a full unboxing video (from opening the outer package to showing the issue)Report the issue within 48 hours of deliverySend details to support.alwayshue@gmail.com. Our team will assess and resolve the case accordingly.
Return & Shipping Charges

Customers are responsible for the cost of returning items.

Alwayshue does not cover return shipping charges.Once your return meets all eligibility and condition requirements, we’ll proceed with your exchange or refund as applicable. We will provide a prepaid return label for eligible returns. Replacement items will be shipped at no additional cost to you.