Exchange & Refund
We accept returns or replacements only if
We accept return or replacement requests only when you receive an incorrect product, such as the wrong size, colour, or design, when there is a defect in the fabric or print, or when the product has been damaged during transit. Minor colour variations caused by lighting, photography, or screen brightness are not considered defects. Sale items are final sale and cannot be returned or exchanged unless they arrive damaged or defective.
To be eligible for a return or exchange
The product must be unused, unworn, and unwashed, with all original tags attached. It must be returned in the same condition in which it was received, including the original inner and outer packaging. Please securely seal the package to prevent damage during transit. Returns may be declined if the original outer packaging is missing or significantly damaged. Customers are responsible for return shipping costs unless otherwise stated by AlwaysHue.
If your order is incorrect, incomplete, or damaged
Do not accept the package if it appears to have been tampered with or visibly damaged. Please record a complete unboxing video, starting from the unopened outer package and continuing until the issue is clearly shown. Report the issue within 48 hours of delivery by emailing alwayshueofficial@gmail.com, along with clear photographs and the unboxing video. Our team will review the details and determine the appropriate resolution.
Return shipping
Customers are responsible for the cost of returning items to AlwaysHue. AlwaysHue does not cover return shipping charges for standard returns or exchanges. Once the returned product has been received and inspected and meets all applicable eligibility requirements, we will process the exchange or refund, as applicable. For approved returns resulting from an incorrect, defective, or damaged product, AlwaysHue will provide a prepaid return label where applicable. Approved replacement items will be shipped at no additional cost.
